Privacy Policy

Identity: THERMIC COMFORT EUROPE, S.L., VAT ID B19772516

Postal Address: C/ FRANCISCA CABELLO HOYOS, 9D. P.I. LOS POLVILLARES, 14900, LUCENA (CÓRDOBA)

Phone: 950 689 518

Email: contac@thermic-comfort.com

• Manage and respond to questions and inquiries regarding products and services.
• Administrative management of sales: preparation, delivery, invoicing, payments, and necessary communications.
• Management of returns or claims after purchase.
• Preparation, delivery, and follow-up of requested quotations.
• Reception of the “Complaints and Claims Form” and response management.
• Address the exercise of rights, inquiries, and complaints.

The provision of data is mandatory in order to provide the services. Without it, the described purposes cannot be fulfilled.

Data will not be used for different purposes unless express consent is given. No automated profiling with legal effects is performed.

Retention Periods

• Data will be kept as long as there is a contractual/commercial relationship and during the applicable legal periods.
• In case of deletion or limitation, data will be blocked only for possible legal responsibilities.
• Quotation data will be kept for 6 months.

• Legal obligation (Art. 6.1.c GDPR): management and issuance of invoices and response to rights requests.
• Performance of a contract (Art. 6.1.b GDPR): processing necessary for the sale and delivery of products.
• Pre-contractual measures (Art. 6.1.b GDPR): preparation of quotations.
• Express consent (Art. 6.1.a GDPR): for responding to complaints, questions, and inquiries.
• Legitimate interest (Art. 6.1.f GDPR): for legal actions and defense of the company’s interests.

You may withdraw your consent at any time by writing to contac@thermic-comfort.com, without affecting the contractual relationship.

• Public administrations, official bodies, and law enforcement authorities when required by law.
• Data processing companies (advisors, lawyers, service providers, etc.) under a data processing agreement.

International Transfers

No international data transfers are made outside the European Economic Area.

• Access, rectification, and deletion of data.
• Restriction of processing.
• Objection to processing and direct marketing (including profiling).
• Data portability to another controller.
• Withdrawal of consent at any time.
• Complaint before the Spanish Data Protection Agency (www.aepd.es).

To exercise these rights, please contact: contac@thermic-comfort.com or the postal address indicated above.

In case of identity doubt, a copy of your ID or proof of legal representation may be required.

• The confidentiality and professional secrecy of the processed data are guaranteed.
• Technical and organizational measures are applied against unauthorized access or accidental loss.
• Data are processed lawfully, fairly, transparently, accurately, and kept up to date.
• It is assumed that the data have not been modified unless the user notifies otherwise.
• This policy may be reviewed, and any modification will be communicated.
• If the user provides data of third parties, they must inform them beforehand and are responsible for that communication.